#ZIPCLOUD SERVICE START BLOCKED FULL#
When I pointed this out (and asked for the CEO's name and full contact information, I have stopped receiving any emails from Scott or anyone else. However, I did find in an answer of their FAQ system, the statement that an email would be sent when the pre-paid amount was about to end (and this was not qualified by any conditions, such as having to opt-in to get it). Scott informed me that for this company you have to OPT IN to get even just email receipts totally not standard with Internet businesses. I said that I was given no notice of a) charges being resumed and b) no email receipts each time a charge was made. But I was informed by Scott, an Account Specialist, that this was in the (typically massive) Terms of Service, that I had to inform them I was canceling. I noticed it last week and assumed it was an error (now totally $180). In 9/11, I started getting charged $20/month, a small amount that looked routine to my part time staff who prepared the checks. I was given the impression when I told them I was canceling out the workshop that they were canceling my service. However! I signed up early in 2011 to promote a workshop and we ended up scrubbing it due to insufficient registrations by our deadline. and share my experience as broadly as possible. So, if the want to keep my unearned $180, I will simply have to let that go. If I had know of the "you are a customer and will be charged for on-going services even if you don't use them until you cancel them," I would have walked away from the start. I am a psychotherapist and we love to give workshops and to attend them and today most of us are computer and Internet experienced, so we use services like CC. All I can do now is make an honest complaint to as many of my colleagues as possible. So, if one doesn't read the terms of service in great detail (and theirs is not an easy read at all), and few do, one would not know about the cancelation policy - more of a hostage customer arrangement, which I detest every time I have been trapped by one - and then since one would NOT know to opt in for emails, they have a wonderfully closed system.
While there may be others with Internet businesses who won't send you an email receipt automatically when you are charged by them, I have never come across this in my nearly 18+ years on the Internet. I find their business practices to be unfair and deceptive.
0 kommentar(er)
